 |
Support > Most Popular: Documentation
|
Your certificate is used as positive identification for online transactions. Because of this, for your
protection we independently confirm all the information you provide to us. When we are unable to do so,
we may request documentation from you that provides that confirmation. You can check the
status of your account application or renewal online at
any time.
Select from these frequently asked questions about documentation related to your certificate:
If you received a letter saying we couldn’t verify some of your personal information:
- Why do you need to verify my home address? What information must I provide?
- Why do you need to verify my social security number? What information must I provide?
- Why do you need to verify my date of birth? What information must I provide?
- Why do you need to verify my name? What information must I provide?
- Why do you need to verify my telephone number? What information must I provide?
Sending the information to us:
- Can I send a photocopy of the document(s) needed?
- Can I fax the information you requested?
- How long will the application process take?
If some of your personal information changes:
- What should I do if my address changes?
- What should I do if my email address changes?
- What should I do if my company’s name has changed since my initial
certificate was issued (retrieved)?
- What should I do if I change my name?
1. Why do you need to verify my home address? What
information must I provide?
We were unable to independently verify your association with the address you provided during the application
process. This could be caused by a variety of factors, but it is most commonly due to a recent move
(within the past 6 months), a change in name, or a home that is new construction.
Please provide: an original or notarized copy of a utility bill (electric, gas, water/sewer, etc.).
The bill must be in your name and mailed to the address you gave in your application; it must be dated
within the last 30 days.
2. Why do you need to verify my social security number?
What information must I provide?
We were unable to independently verify your association with the social security number you provided during
the application process. Generally this is a result of a recent name change (due marriage, divorce, etc.).
Please provide: a notarized copy of your social security card.
3. Why do you need to verify my date of birth?
What information must I provide?
We were unable to independently verify your association with the date of birth you provided during the
application process.
Please provide: a notarized copy of your driver’s license, birth certificate, or passport.
4. Why do you need to verify my name? What information must
I provide?
We were unable to independently verify your name as provided in your application. Generally this is a result
of a recent name change (due to marriage, divorce, etc.).
Please provide: a notarized copy of your driver’s license, social security card, birth certificate,
or passport.
5. Why do you need to verify my telephone number?
What information must I provide?
We were unable to independently verify your association with the telephone number you provided during the
application process. This could be caused by a variety of factors, but can be due to using a cellular
phone or VoIP telephone service (i.e., Vonage, Skype, etc) as a home phone number, or a recent move or
change of phone number (within the past 6 months).
Please provide: an original or notarized copy of your phone bill, dated within the past 30 days.
Your name and phone number must be listed on the bill, and the number must match the one you provided
in your application.
6. Can I send a photocopy of the document(s) needed?
Yes, if the photocopy is notarized. Our policy is to accept only original documents, or notarized
copies of the documents, in order to assure their authenticity and protect your identity.
7. Can I fax the information you requested?
No. Our policy is to accept only original documents, or notarized copies of the documents, in order
to assure their authenticity and protect your identity. Faxes do not meet this standard.
8. How long will the application process take?
The approval process varies depending on the type of certificate you purchase, but it generally
takes three to five business days to process an application after we have received all the required
information from you.
9. What should I do if my address changes?
If you have an ACES Business certificate, an ECA certificate, or a TrustID Business certificate, you can
update your address at any time by using the Certificate
Management Center; under the heading “Manage Your Account Information,” choose
View/Update Account Information. If your business headquarters address has changed, you must
complete an application for a new certificate.
If you have an ACES Individual certificate, a State of Washington certificate, or a TrustID personal
certificate, you can update your address by using the
Certificate Management Center, but you may be required
to send in proof of your new address if we can’t independently verify the address.
The forms that can be accepted as proof by IdenTrust are an original or notarized copy of a utility bill
(electric, gas, water/sewer, etc.). The bill must be in your name and mailed to the address you gave in
your application; it must be dated within the last 30 days.
10. What should I do if my email address changes?
If you have an ACES Business certificate, an ECA certificate, or a TrustID Business certificate, you
will need to download a change of address form
to complete and return to IdenTrust.
If you have an ACES Individual certificate, a State of Washington certificate, or a TrustID personal
certificate, please update your email address when you renew your certificate.
11. What should I do if my company’s name has changed
since my initial certificate was issued (retrieved)?
This affects ACES Business certificate, ECA certificate, and TrustID Business certificate users.
A new application will have to be submitted with the new company information. Even if you are in
your renewal period you will need to submit a new application with your updated company information.
You can begin this process here by clicking here.
Note: If you use your certificate to gain access to a federal or state agency you may have to
re-register with your new company information before you will be able to use your new certificate.
Please contact the appropriate agency helpdesk for further clarification.
12. What should I do if I change my name?
If you have an ACES Business certificate, and ECA certificate, or a State of Washington high or
intermediate assurance certificate, you will need to download a new notary form to complete and
return to IdenTrust.
- Click HERE for ACES Business certificate users
- Click HERE for ECA certificate users
- Click HERE for State of Washington certificate users
If you have an ACES Individual certificate, a State of Washington standard assurance certificate,
or a TrustID personal certificate, you can update your name by using the
Certificate Management Center, but you may be required
to send in proof of your new name if we can’t independently verify the new name. The forms that can
be accepted as proof by IdenTrust are a notarized copy of your driver’s license, social security card,
birth certificate, or passport.
Return to Top |
|
|
|
RELATED CONTENT
FEDERAL AGENCY PROGRAMS
STATE AGENCY PROGRAMS
|
|
