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Support > Most Popular: Retrieval
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Once we have approved your application for a certificate, we will send you an approval letter by US mail;
the approval process usually takes about 3-5 business days. You can then retrieve your software certificate
by following the directions in the letter.
Select from these frequently asked questions about retrieving your certificate:
- How do I retrieve my software certificate?
- Can I use my certificate on any computer?
- Can I retrieve my certificate a second time?
1. How do I retrieve my software certificate?
You will be able to retrieve your certificate only after your application has been approved and you receive
your approval letter in the mail. The letter will contain the retrieval website address and an activation code.
You will use these, along with the passphrase that you created during the
application, to retrieve your certificate.
Internet Explorer users may be asked to temporarily change some security settings. If you do not make these
changes, you may have problems with the retrieval process, so be sure to follow the steps at the top of the
retrieval website exactly as outlined.
Mozilla Firefox or Netscape users will find that security setting changes should not be necessary.
MSN or AOL browser users must open a separate window of Internet Explorer, Netscape or Firefox in order to
retrieve a certificate. The certificate cannot be retrieved by MSN or AOL browsers.
IMPORTANT: For your security, only the person whose name appears on the account can retrieve a certificate.
If you have received your approval letter, you may begin your retrieval now by going to the
retrieval page and following the instructions there.
2. Can I use my software certificate on any computer?
You create the certificate in a browser on your computer when you retrieve it.
It can only be used on that computer (in that browser) unless you
export it to another computer (or browser).
If you have retrieved your certificate on one computer and would like to use it on another computer
(or browser) as well, you will need to export the certificate and
then import it to the other computer or
browser.
3. How do I retrieve my software certificate a second time?
As a security measure, your activation code is valid for only one use.
If your computer has had hardware or software problems and your certificate has been lost or corrupted,
you will need to replace your certificate.
If you wish to use your certificate on another computer, you will need to export your existing certificate to
that computer. Please see question 2 (Can I use my software certificate on any computer?)
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